This Privacy Policy explains what personal data lodigame collects from Filipino players, how it is used, and how it is protected. Using the platform means you agree to the practices described here. If anything is unclear, the FAQ page or our support email can help.
Last updated: June 2025. Applies to all registered accounts on lodigame.
A plain-language breakdown of the data lodigame handles and the purpose behind each category.
When you create a lodigame account, we collect your full name, email address, date of birth, and contact number. This information is required to verify your identity, confirm you are at least 18 years old, and comply with responsible gaming obligations. We do not collect more personal details than are necessary to open and maintain your account. Your date of birth is stored securely and is never shared with other players or third-party marketers. If you update your personal details at any time, the previous data is replaced and no longer retained in active records.
To process deposits and withdrawals via GCash and Maya, we collect transaction reference numbers, amounts, and timestamps. We do not store your full mobile wallet credentials or PINs at any point during this process. Payment data is used exclusively for processing your transactions, resolving disputes, and meeting anti-money laundering obligations. Transaction records are retained for the period required under applicable Philippine financial regulations, after which they are securely deleted. Any suspicious or irregular transaction patterns may trigger a manual review in line with our platform security procedures.
We collect data on how you interact with the platform, including games played, betting history, session durations, and features accessed. This data helps us improve the quality of our games and betting markets, personalise your experience, and detect any unusual account behaviour that may indicate a security issue. Usage data is linked to your account but is never used to build advertising profiles or shared with external marketing networks. Aggregate, anonymised usage statistics may be used internally to understand how Filipino players engage with different parts of the platform. You can request a summary of your activity data at any time by contacting our support team.
When you access lodigame on your mobile device or browser, we automatically collect basic technical information such as your device type, operating system version, browser type, and approximate location based on your IP address. This technical data is used solely to ensure the platform functions correctly on your device and to diagnose technical issues when they arise. We do not use device identifiers to track you across other websites or apps. IP address data may be used to detect and block fraudulent access attempts or the use of multiple accounts from the same household. Technical logs are retained for a limited period and are deleted on a rolling schedule.
Understanding what lodigame does with your information — and the controls you have over it.
Your personal data is used to operate your account, process your transactions, deliver customer support, and send you account-related communications such as transaction confirmations and security alerts. Where you have opted in, we may also send you promotional messages about active bonuses and promotions — you can opt out of these at any time through your account settings. We do not sell, rent, or trade your personal data to any third party for commercial purposes. Data may be shared with payment processors, identity verification providers, and regulatory bodies only to the extent required to provide the service or meet legal obligations. All third parties who receive your data are contractually bound to handle it securely and only for the specified purpose.
Under applicable Philippine data privacy law, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask for the deletion of your data where no legal retention obligation applies. You also have the right to object to processing your data for direct marketing purposes, and to withdraw consent for any processing that was based on consent rather than a legal requirement. To exercise any of these rights, contact our support team via the email address shown in the footer of this page. We aim to respond to all data rights requests within 15 business days. If you are not satisfied with our response, you may escalate your concern to the National Privacy Commission of the Philippines.
lodigame applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Account passwords are stored using one-way hashing and are never accessible in plain text by any member of our team. All data transmitted between your device and our platform is encrypted in transit using current security protocols. Access to personal data within our organisation is restricted to staff who need it to perform their job, and all such access is logged and monitored. In the event of a data breach that is likely to affect your rights, we will notify affected players and the relevant authorities within the timeframe required by Philippine privacy regulations.
This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable law. When material changes are made, we will publish the updated version on this page and indicate the date it took effect. Continued use of the lodigame platform after an update constitutes your acceptance of the revised policy. If you have questions about any aspect of this policy, you are welcome to reach out to our support team at the email address in the footer. For more detail on how your account and platform activity are governed, please review the Terms and Conditions and the Responsible Gaming page.
Our support team is here to help with any privacy concern. Ready to play? Registration is free, fast, and secure.